Help Desk Solutions
Our Help Desk is Staffed by Our Employees and not Farmed Out to Someone Else
There are many service providers out there that farm out their help desk services to a third party or secondary provider. We don’t believe in working that way at Lang Company. We understand the value of having someone who knows and understands your unique needs and technology platform answering the phone when you need us. When you’re having networking issues, you want to talk to the company that helped assess it.
By being part of the same support team, our customer support works closely with field staff to resolve your issues as quickly as possible. That is one of the reasons that we staff our help desk ourselves rather than farming it out to someone else. When you call our desk services, you will be connected to a real person who has Lang Company resources at their disposal.
Having our resources and information at their fingertips makes their job easier and solves your problems even faster. Our technicians will be starting with advantages that third parties won’t have, and that edge helps both the customer and us. We feel that this is one of the only ways to get to know our customers and their preferences more closely. Our help desk operates 24/7, 365. We are always available to resolve your issues and address your needs.
Don’t just take our word for it. Hear what our clients have to say:
“Best Help Desk I’ve had in my years in hospitality. Thank You!”
Marsha M. | Hospitality