We Measure Our Success By Your Satisfaction
We measure our performance by benchmarking our performance against our peers. We measure things like First Call Efficiency for our office equipment technicians and Remote Call Resolution for our IT Help Desk Analyst to make sure we resolve your issues as quickly and efficiently as possible. We compare our customer satisfaction rankings to others and outperform them. We consistently rank at the top of our industry.
At Lang, all our technicians are factory trained and certified. We have been awarded the highest level of recognition for service excellence by our top manufacturers including Konica Minolta’s Protech Award, Kyocera’s Service Solutions Providers, and HPs Premier Partner status. These awards on based on achieving high levels of training and exceeding high standards for performance.
We think the best service call is the one that never takes place. We employ industry leading technology to monitor your technology and alert us before small issues turn into big problems. Our Total Call approach to service means we spend a few extra minutes after fixing your problem to review the entire system to catch any other problems before they occur.
We guarantee you will be satisfied with your product or service from Lang. Our Total Print Care Promise and our Risk Free IT programs guarantee a timely response, a successful resolution, and product performance up to manufacturer’s specification. If it’s not right, we will make it right.
For over 70 years, the team at Lang Company has been committed to helping customers find more efficient solutions for their office equipment and workflow processes. Delivering quality customer service has been the driving force behind all of their efforts since the very beginning. Recently, the Lang Company team gained new recognition for these efforts.
For excellence in customer service solutions, Lang Company was given the Award for Customer Service Solution Provider 2019 from Copystar. A Copystar Service Solution Provider Dealer employs a highly certified service staff and represents Copystar’s highest level of technical and solutions expertise.
Copystar MDS Dealers represent the highest level of managed print services knowledge and support in the Copystar channel of Authorized Dealers. Copystar, a division of KYOCERA Document Solutions America, is working to improve document management processes through high-performance, end-to-end digital imaging products. Lang Company and Copystar share the mission of delivering products that put the customer first and ensure satisfaction for their future operations.
Many companies claim that they have the “Best service in the business” but few have a way to measure how happy customers are. Here at Lang Company, we have a system that allows us to capture feedback after every service call.
In addition to the Copystar award, Lang Company has recently been awarded certification as a Pro-Tech dealer by Konica Minolta for 2019. “Congratulations on attaining Pro-Tech for 2019! Konica Minolta’s Pro-Tech certification recognizes those dealers that have shown exceptional dedication to customer service and satisfaction.
It is an honor to welcome you and your Service team as Konica Minolta Pro-Tech partners. I commend you on your achievement and fully understand the extra effort you and your team have taken to become a Pro Tech certified dealer for 2019. This year marks the 31st year of the Pro-Tech program, and it is great to see the program has stood the test of time. Each year about 110 dealers achieve certification, which is indeed a testament to the fact that Konica Minolta has the highest-quality Dealer Partners and ensures that KMBS customers are offered the most professional and reliable service available. All of us at Konica Minolta thank you for this commitment.
Thank you again for your commitment and hard work to attain Pro-Tech certification for 2019. Please extend my sincere congratulations to your technicians for their outstanding work and for supporting Konica Minolta products.”
Vice President, Solutions Support Division